Refund Policy

Refund Policy

Last updated: 1 September 2026

We want you to be completely satisfied with your order. This Refund Policy explains when refunds may be issued and how to request one.

Refund Eligibility

An order cannot be fulfilled
Items are missing from your order
Incorrect items are supplied

Non-Refundable Situations

Change of mind after order is placed
Incorrect orders placed by the customer
Delays caused by circumstances outside our control

Reporting Problems

Issues should be reported within 24 hours of receiving the order.

Contact us at orders@ghettogrubuk.co.uk or call 07939 156713

Refund Method

Approved refunds will be processed back to the original payment method where possible. Processing times may vary depending on your bank or payment provider.

Need Help?

If you have any questions about refunds, please contact us:

orders@ghettogrubuk.co.uk

Response within 24 hours